Your privacy and the protection of your personal information are fundamental to our mission of providing quality care.
Effective Date: January 1, 2024
Last Updated: January 1, 2024
At Gifted Hands Residential Care, we are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you receive our Home and Community-Based Services (HCBS) or interact with our organization.
This policy applies to all individuals who receive services from us, their families, guardians, and representatives. By receiving our services or providing us with your information, you acknowledge that you have read and understand this Privacy Policy.
We collect information you provide directly to us, such as when you contact us for services, fill out forms, or communicate with our staff.
Personal information may include your name, address, phone number, email address, date of birth, Social Security number, and health information necessary for providing HCBS services.
We also collect information about your service needs, preferences, and care plan details to ensure we provide appropriate support.
To provide, maintain, and improve our HCBS waiver services and support programs.
To communicate with you about your services, appointments, and care plan updates.
To comply with legal and regulatory requirements, including HIPAA and state regulations.
To ensure the safety and well-being of individuals in our care.
To process payments and handle billing matters with appropriate authorities.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
We may share information with healthcare providers, case managers, and state agencies as required for your care coordination.
Information may be disclosed when required by law, court order, or to protect the safety of individuals.
We may share information with our business associates who assist in providing services, under appropriate confidentiality agreements.
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and protect the privacy of your health information.
You have the right to access, amend, and request restrictions on the use of your health information.
We maintain appropriate safeguards to protect the confidentiality, integrity, and availability of your protected health information.
Our Notice of Privacy Practices provides detailed information about how we use and disclose your health information.
We implement appropriate technical, administrative, and physical safeguards to protect your personal information.
Our staff receives regular training on privacy and security requirements.
We regularly review and update our security measures to address evolving threats and regulatory requirements.
In the event of a data breach, we will notify affected individuals and appropriate authorities as required by law.
You have the right to access and review your personal information in our records.
You may request corrections to inaccurate or incomplete information.
You can request restrictions on how we use or disclose your information.
You have the right to file a complaint if you believe your privacy rights have been violated.
You may withdraw consent for certain uses of your information, subject to legal and contractual obligations.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Gifted Hands Residential Care
Phone: (515) 555-0123
Email: privacy@giftedhands-care.com
Address: 1234 Healthcare Drive, Des Moines, IA 50312
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, when appropriate, through direct communication.
If you have any questions about this Privacy Policy or believe that your privacy rights have been violated, please contact our Privacy Officer immediately. We take all privacy concerns seriously and will investigate and respond promptly to any complaints.
Our Privacy Officer is available to address any concerns or questions you may have about your privacy rights and our practices.